Study on Airline’s Service Complaint Management in China

Order on Defendant's Partial Motion to Dismiss Plaintiffs' Amended Complaint (ATLANTIC SOUTHEAST AIRLINES, INC.)

Android Based Regulatory Complaint Service

Placing complaints to any offline government bodies is a very tedious task. This is basically because locating the government office can be problematic. Direct complaint registration may be time consuming process. According to a survey, usage of Android based devices has increased drastically than other Mobile OS. Due to increased Android users, using mobile application to register complaint is...

Independent complaint-management in psychiatry

When it comes to conflicts with psychiatric facilities, people with a mental disability are usually disadvantaged to the mentally healthy ones. This applies all the more to legal restrictive measures. Often clients depend upon the personnel's goodwill. This results in avoiding problems by not complaining and furthermore in discontent. Excessive demand in conflicts, caused by the illness, a lack...

Reverse Logistics Operation Management Based on Virtual Enterprises and Complaint Service Manage-ment

Based on analyzing the difficulties of reverse logistics operation management and discussed the new environment as the economic society developing continuously and discussing the feasibility of virtual enterprise, an operation management mode for reverse logistics based on virtual enterprise is presented in this paper. By analyzing the relationships between complaint service management and reve...

Ontology-Based Customer Complaint Management

This paper presents an ontology-based approach for managing and maintaining multilingual online customer complaints. To achieve trust and transparency in e-commerce communications and transactions, effective and cross-border complaint platforms need to be established and may be integrated in e-business activities. The effectiveness and width of such complaint service platforms depend on rising ...